Design Process and User Understanding

In the first phase of the project, Kalmar’s various information systems were mapped, and experts across Europe were interviewed. These interviews provided a comprehensive understanding of users’ daily challenges and workflows.

Based on the user research, the key needs were identified:

• Fragmented equipment data across multiple systems
• The need for a unified operational overview
• Diagnostic and maintenance support from a single portal

“Working with Monad helped us better understand how data from different systems can be effectively utilized in a new portal. Their ability to combine technical expertise with user-centered design was crucial to the project’s success,” says Nella Pihlajaniemi, Product Owner at Kalmar.

Design and Concept Development

The design process strongly emphasized user experience (UX) and technical feasibility. The result was a well-developed concept that took into account the available data, its accessibility, and prioritization.

Wireframes were created for the portal, enabling fast feedback cycles and iterative development. The goal was to build a solution that not only provides information but also offers recommendations and actionable insights for equipment maintenance and repairs. The first version of the user interface was developed in close collaboration between Monad and Kalmar’s UI designers.

Technical Implementation

An application technology specialist was involved from the design phase onwards, mapping the structure of the data in the systems to be integrated and assessing its suitability for the new portal. This phase was critical, as it enabled evaluation of the technical accessibility of the data and validation of the feasibility of the design work. Based on this assessment, the system architecture was designed, defining the initial structures and solutions for data processing and refinement.

The system was built in an AWS environment using scalable and modern technologies that enable continuous expansion with new integrations and functionalities. The technological solutions ensure that maintenance personnel can form a comprehensive situational overview from a single interface without the need to use multiple tools. The portal is continuously developed, and its scope is expanded in phases.

Communication throughout the project was open and clear, which made the collaboration reliable and efficient.

Nella Pihlajaniemi, Kalmar

Results and Customer Benefits

The Kalmar TechSight portal enables dozens of Kalmar experts to access equipment data more efficiently and quickly, improving maintenance quality and accelerating diagnostics. The project combined user insight with technical expertise, creating a solution that directly supports the customer’s business objectives.

“The end result provides us with a comprehensive view of equipment status and significantly supports the daily work of our technicians. The portal also creates a strong foundation for further system development,” Pihlajaniemi summarizes.