Service Design
A well-designed service doesn’t happen by accident. We help clarify goals, understand users, and design solutions that work from both a business and customer perspective.
Service Design
How We Can Help
Customer and Stakeholder Understanding
Successful design is always built on an understanding of the target audience, the problem, and the context. Guesswork doesn’t work.
Digital Service and Product Concepting
Based on customer insights, we can define the direction, target audiences, and value creation mechanisms of the service.
Customer Journey Design
A coherent and clear path through various touchpoints is a significant factor in creating a high-quality customer experience.
Service Visions and Strategies
By involving people, we can build a shared vision for the future of a service and create a strategy that reflects diverse perspectives.
Solution Validation Through Prototyping
Service situations, customer journeys, and concepts can also be prototyped. Concrete examples allow for deeper understanding from the customer’s point of view.
Design System Creation
Designing a design system (DS) tailored to your organization requires the involvement of all key stakeholders.
Service Design
Solving Problems by Involving Customers and Stakeholders
High-quality design of products and services requires the ability to create something new, as well as an understanding of the context and the factors that define success. Often, the most essential elements are business goals and the experience created for the customer or other stakeholders. It’s also crucial to recognize potential design constraints and the variety of situations in which the service interaction or product use takes place.
To build this understanding, we rely on ethnographic research principles and tools—such as interviews, observation, and co-creation workshops. When designing solutions, involving customers through agile iteration and prototyping allows for fast learning and optimization of the service experience.
Design thinking
Understanding as a Starting Point for Design
Whether creating a new business or a digital solution, we always start by mapping the current state and building an understanding of the business goals and context. We also explore perspectives from stakeholders relevant to the overall picture.
Our design process is guided by various service design methods, including broad-based research, co-creation, and bridge-building between stakeholders. Our strengths also include streamlined collaboration between designers and developers. This ensures we create a realistic and feasible design concept and a pleasant user experience.
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CASE
Cense Analytics: The Prototype Clarified the Service Concept
Cense analytics The Prototype Clarified the Service Concept and Strengthened Communication Cense Analytics is a Finnish company that develops technology
Let’s Continue from Here
Here’s How It Works
01
Get in Touch
You don’t need a polished business plan or a finished spec. The best way to move forward is to set up a casual conversation. Drop us a message or give Tomi a call!
02
Let’s Talk
We’ll go through your situation and needs together. We’ll explore if we can help. There’s no obligation and no cost at this stage.
03
We’ll Make a Proposal
Once we have a clearer picture of your needs, we’ll put together a proposal on how we could proceed.
Let’s Connect
Let’s go through your situation and needs together — and we’ll put together a proposal on how to move forward.
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Tomi Niemenmaa
Head of Sales