Service Design
How may we be of service to you?
Understanding the customer and stakeholders
Effective design always relies on a deep understanding of your target audience, the problem at hand, and the surrounding context. Guesswork is not a viable approach.
Digital service and product conceptualization
Building upon customer insights, we define the framework of the service, identify target audiences, and establish value creation mechanisms.
Customer journey design
Crafting a seamless and intuitive path across various touchpoints is essential for delivering a superior customer experience.
Service visions and strategies
By involving stakeholders, we foster a collaborative environment to establish a shared vision for the service and develop a comprehensive strategy that embraces diverse perspectives.
Solution validation through prototyping
Service situations, customer journeys, and concepts can also be prototyped. With tangible representations we are able to gain valuable insights into customer’s perspective.
Design System design
Designing a cohesive Design System tailored to your organization involves the active participation of all essential stakeholders.
Service Design
Problem-solving through customer and stakeholder engagement
Creating high-quality products and services requires the ability to innovate and understand the contextual factors that contribute to success. This includes aligning with business goals and delivering exceptional experiences for customers and stakeholders. It is essential to consider any constraints that may impact the design process and adapt to various service and product usage scenarios.
To gain deeper insights, we employ ethnographic research principles and tools, such as interviews, observations, and workshops. In the solution design phase, actively involving customers through agile iteration and prototyping allows for rapid learning and optimization of the service experience.
Design Thinking
Insights as a basis of design
Whether we are creating a new business or a digital solution, our process always begins with mapping the starting point. We gather insights into the business goals and current situation, as well as examine the perspectives of stakeholders who play a crucial role in the entire process.
Our design process is guided by various service design methods, encompassing the acquisition of diverse insights, collaboration, and the establishment of connections among different stakeholders. A key strength lies in the seamless cooperation between our designers and developers. This ensures the creation of a practical and viable design concept, resulting in a positive user experience (UX)
“We have been working together with Monad for several years now, and I have no qualms recommending them. I can be 100% certain that things will get done properly.”
Hannu Tissari
Head of Data Platform Delivery, Tietoevry
Next Steps
Should we get started?
Contact us
You don’t need a fully formed business idea or detailed specifications. The first step is to reach out to us, and we can arrange a conversation to discuss your needs.
Let’s have a chat
We’ll go through your situation and needs together. We’ll explore how we can potentially assist you. There’s no obligation or cost involved at this stage.
We provide a proposal
Once we have a clear understanding of your needs, we’ll create a tailored proposal outlining the recommended approach for moving forward.
Let’s talk
Together, we can go through your situation and needs so that we can make a proposal on how to continue.
Antti Riikonen, CEO
+358 50 480 2426
[email protected]